Shipping Policy

Delivery Time

We will process your order during our regular business hours (Monday – Saturday, 8:30 AM – 5:00 PM EST). We will make our best efforts to ship your order in a timely manner. Delays may occasionally occur due to external factors beyond our control. Some of our items may need to be ordered from the manufacturer before they are sent out. If the item is in stock in our store, it should be processed within two business days and shipped out to you. Shipping times vary by location and weight of your order. 

P.O. Box Shipments:

P.O. Box orders are only able to be shipped by Canada Post which may result in additional charges. 

Freight Shipments:

Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. Chris’ Store Fixtures has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. You will always be notified by us if there are additional freight charges so you can approve them before your order is processed. 

Delivery Address Accuracy:

In order to ship your package, we require a complete street address with postal code to ensure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. Chris’ Store Fixtures will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.

Damaged, Lost or Short Shipments

Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you’re advised otherwise.
Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as “DAMAGED”. All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: weborders@csfsupply.com